TERMS & CONDITIONS

By accessing and using the services provided by Sensio NexaHome, a subsidiary of Qavah Group, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our products and services.

Sensio NexaHome provides smart home solutions, home automation systems, IoT device integration, and connected living technology services. Our offerings include but are not limited to smart lighting systems, automated climate control, home security integration, energy management solutions, and centralized home control platforms. Sensio NexaHome reserves the right to modify, suspend, or discontinue any product or service at its sole discretion without prior notice.

Customers and end users are required to provide accurate, complete, and up-to-date information when purchasing or registering our smart home products and services. You are responsible for maintaining the security of your device credentials, Wi-Fi network configurations, and any access codes associated with your Sensio NexaHome ecosystem. Users must ensure that all installations comply with local electrical and building safety regulations.

All content, materials, trademarks, logos, software, firmware, hardware designs, mobile applications, and proprietary technologies of Sensio NexaHome are the exclusive property of Sensio NexaHome and Qavah Group, unless otherwise specified in a written agreement. Unauthorized reproduction, reverse engineering, distribution, modification, or creation of derivative works from any of our proprietary materials is strictly prohibited.

Sensio NexaHome shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our products and services, including but not limited to device malfunctions, connectivity interruptions, third-party integration failures, power outages, or force majeure events, to the fullest extent permitted by applicable law.

We are committed to protecting your personal data and smart home usage information in accordance with Indonesia’s Personal Data Protection Law (UU PDP) and applicable international privacy regulations. All user data, device telemetry, usage patterns, and household preferences collected through our products are treated as strictly confidential and are never sold to third parties. For more details, please refer to our Privacy Policy.

Any disputes arising from or relating to these Terms and Conditions shall first be resolved through good faith negotiation between the parties. If no resolution is reached within thirty (30) calendar days, the dispute shall be submitted to the Indonesian National Arbitration Board (BANI) for binding arbitration in accordance with its prevailing rules.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia, including applicable consumer protection regulations and electronic transaction laws, without regard to its conflict of law provisions.

For any inquiries regarding these Terms and Conditions, please contact us via email at legal@sensionexahome.co.id or visit our office at Sensio NexaHome (Qavah Group), Jakarta, Indonesia.