TERMS & CONDITIONS

By accessing and using the services of PT Cahaya Samudra Mulia (CSM Travel), you agree to be bound by all applicable terms and conditions. CSM Travel provides domestic and international travel services including transportation, flights, trains, hotels, visa processing, tour packages, and corporate travel management as an integrated service. If you do not agree with these terms, please do not use our services.

CSM Travel provides services including: (a) domestic and international flight ticket reservations from various airlines; (b) flight charters; (c) car and bus rental; (d) hotel reservations; (e) visa and travel document processing; (f) MICE services (Meeting, Incentive, Convention, Exhibition); (g) domestic and international tour packages; (h) travel insurance through partners Zurich and Assist Card; (i) Travel WiFi (Pocket WiFi and Local SIM Card); (j) attraction and event tickets. The company reserves the right to change, add, or discontinue certain services without prior notice.

Every service booking must be accompanied by payment in accordance with applicable terms. For ticket, hotel, group booking & charter, and tour package reservations, payment must be made according to the specified schedule. Booking cancellations may incur cancellation fees according to each service provider’s policy. Payment can be made via bank transfer, credit card, or other payment methods provided by CSM Travel.

Users must provide accurate and up-to-date information when using CSM Travel services, including identity data for ticket, visa, and other travel document bookings. Users are responsible for all activities carried out through their account and for complying with all applicable domestic and international travel regulations, including immigration and customs requirements.

All content, the ‘CSM Travel’ trademark, logos, and materials displayed on this platform are the property of PT Cahaya Samudra Mulia or parties who have licensed them to us. Reproducing, distributing, or creating derivative works without written permission from PT Cahaya Samudra Mulia is prohibited.

CSM Travel is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our services, including but not limited to flight delays, cancellations by airlines, transportation schedule changes, visa refusals by embassies, or force majeure. CSM Travel acts as an intermediary between users and travel service providers.

We are committed to protecting your personal data in accordance with Indonesia’s Personal Data Protection Law (UU PDP). Data collected includes identity information for reservation purposes, visa processing, and travel insurance. Further information can be found in our Privacy Policy.

Any dispute arising from or related to these terms and conditions will be resolved by deliberation and consensus. If no agreement is reached, the dispute will be resolved through the Indonesian National Arbitration Board (BANI).

These terms and conditions are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law provisions.

For questions regarding these Terms and Conditions, please contact us at: Email: sales@csmtravel.co.id — Phone: 021 – 66606539 — Address: Ruko Harmoni Mas Baru Blok A5 80, Jakarta Utara — Website: csmtravel.co.id — Instagram: @csmtravel.id